RETURNS & EXCHANGE

We hope you're delighted with your purchase from Aqeeq Company. If not, we're happy to offer a refund within 14 days of receiving your order. Please ensure the item is returned in its original, re-saleable condition. We also offer flexible exchange within the same period in case of incorrect sizing, change of ring style or stone.

General Information

Tarnishing or discoloration caused by chemical contact, perfumes, bleaching, heat exposure, or general wear and tear is not considered a fault. For guidance on how to care for your jewelry, please refer to our care instructions (inlcuded with every purchase).

Kindly note, refunds for returned items may take up to 28 days to process. If your item arrives faulty, please notify us within 24 hours of receiving your order.

How to Return an Item

  1. Re-pack the item in the sealed box with all packaging still attached. Please fill in the paperwork for return inlcuded

  2. Please attach your label and address it to us.

  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

  4. Keep your recipt of postage safe as you will need this as your proof of return.

  5. Once your return is received and inspected, a full refund of the item/s (excluding any delivery charges) will be processed and a credit will be automatically applied to the original payment method. It will take up to 28 working days to refund your account, you will receive an email stating your account has been credited. All parcels returned to us due to the customer entering an invalid/incomplete address, the customer will incur the charge of the redelivery.

How to Exchange an Item

  1. Re-pack the item with the inner small ring box only. Please fill in the paperwork for exchange (included)

  2. Follow steps 2-5 above

International returns

As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.